FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, you will receive the same product that you see in the picture. We can make engraving any text you want on the sword or you can get it with no text. Please indicate this in the relevant field on the item page.
Where can I view my sales receipt?
After the purchase, the sales receipt is automatically sent to your e-mail address.
How long does it take to ship?
It may vary depending on the model of the sword. Usually it takes between 4-7 days with production times. we ship worldwide via DHL Express. Please feel free contact with us about shipping.
No, you don’t pay shipping fee. Shipping fee is paid by us. Free fast shipping worldwide
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs
How do I find out if my order has been shipped?
If we have an email address on file, you will receive order confirmations and shipping confirmations, including tracking information.
What types of delivery services does SwordBuy.com have?
We offer delivery services through DHL Expres Fast Air Shipping
What if I receive my packaged and an item is damaged?
We only sell new products. We do not sell used products. If you receive your package and you have a damaged item due to shipping, (damaged in some way) we send out a new item and you don’t need to send us damaged item back.
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